Terms of Use

1. Introduction & Acceptance of Terms

These Terms of Use (the “Terms”) govern access to and use of helloadma.com (the “Website”) and the purchase or use of any product or service offered by Hello Adma, LLC, doing business as ADMA (“ADMA,” “Company,” “We,” “Us,” or “Our”).

By purchasing, accessing, or using any ADMA Service, You agree to be bound by these Terms. If You do not agree with these Terms, You should not purchase or use Our Services.

If You are entering into an agreement with ADMA on behalf of a business or organization, You represent that You are at least 18 years old and that You have the legal authority to bind that business or organization to these Terms.

Your use of Our Services is also subject to Our Privacy Policy, which explains how We collect, use, store, and disclose information.

2. Definitions

To keep these Terms readable, a few terms are used consistently throughout:

• ADMA / Company / We / Us / Our — Hello Adma, LLC, based in New York, United States.
• Client / You / Your — the individual, business, company, or other legal entity purchasing, accessing, or using Our Services.
• Services — the products and services ADMA offers, including Smart Websites, WebSolutions, Custom Websites, hosting, SEO, advertising, CRM, automation, AI-powered features, reputation management, branding, and other related digital marketing and technology services.
• Smart Website / WebSolutions — ADMA’s subscription-based, template-driven website service, offered as part of an active monthly plan.
• Custom Website — a website project that requires design, development, functionality, or integrations outside the standard scope of a Smart Website / WebSolutions plan.
• Subscription — the recurring, typically monthly, service plan selected by the Client.
• Website — helloadma.com and related ADMA domains, together with any website ADMA provides to a Client through Our Services.

3. Services

ADMA provides Smart Websites, subscription-based WebSolutions, Custom Website development, hosting and website maintenance, Local and On-Page SEO, ongoing SEO, Google Ads and Meta Ads management, lead capture systems, CRM, automated follow-up, AI website chat, voice AI and AI-powered customer communication, missed-call text back, online scheduling, estimate and consultation request forms, reputation and review management, email marketing, SMS marketing and transactional messaging, business automation and workflows, branding and logo design, promotional video and other creative services, domain and hosting management, and other related digital marketing and AI automation services (collectively, the “Services”).

This list is illustrative, not exhaustive. ADMA may add, remove, or change Services from time to time without amending these Terms, provided any material change to an existing subscription is handled as described in Section 19 (Pricing Changes).

The specific features, deliverables, limits, and support included with any Service depend on the plan, proposal, statement of work, invoice, or other written agreement the Client has purchased.

3.1 Smart Websites / WebSolutions

Smart Websites are professionally designed, template-based websites provided as part of an active monthly subscription plan. ADMA customizes a Smart Website using Our existing templates, frameworks, and design processes, incorporating the Client’s logo and branding, brand colors, business information, products and services, images, written content, contact information, calls to action, forms, and other content and features included within the selected plan.

The exact features, number of pages, marketing tools, integrations, support, and functionality included depend on the plan the Client selects.

3.2 Scope Limitations

Smart Websites / WebSolutions are intended for businesses whose website requirements can reasonably be accommodated using ADMA’s existing templates, systems, integrations, and platform capabilities. ADMA determines whether a proposed website falls within that scope.

Projects requiring substantial custom programming, unique applications, advanced databases, specialized integrations, complex e-commerce functionality, membership systems, marketplaces, SaaS platforms, streaming platforms, or other functionality beyond the reasonable capabilities of a Smart Website may be classified as a Custom Website. If a requested feature falls outside that scope, ADMA will inform the Client and may provide a separate quote or recommend a Custom Website instead.

4. $0 Setup Fee

“$0 Setup Fee” or similar language used by ADMA refers only to the setup, design, and development fee for an eligible Smart Website / WebSolutions plan. It does not mean, and should not be understood to mean, that:

• the monthly subscription itself is free;
• hosting is provided free independently of the subscription;
• third-party costs (such as domains, paid software, or ad spend) are free;
• custom development is free; or
• any additional product or service outside the selected plan is free.

Signup requires enrollment in an eligible paid subscription. The $0 Setup Fee offer is available only when the Client enrolls in an eligible, paid Smart Website / WebSolutions subscription plan (monthly at $297/month, or annual at $2,970/year). Billing begins at signup, and the initial subscription payment is charged at signup — not on the date the website is completed, published, or launched. The “initial subscription payment” is the first monthly or annual subscription payment, based on the billing option the Client selects.

Website build work does not begin under the $0 Setup Fee offer until the Client has: (1) selected an eligible subscription plan and billing option; (2) completed signup; (3) provided a valid payment method; and (4) successfully been charged the initial subscription payment.

The Client’s recurring monthly payment is the price of continued access to the Smart Website system and the applicable included features for the selected plan — which may include hosting, software, CRM, forms, automations, AI features, maintenance, integrations, and other plan-specific benefits. The monthly subscription payment is not a financing or installment payment toward ownership of the website, and it is not a payment toward ownership of ADMA’s templates, platform, source code, software, automations, or other proprietary systems. See Section 10 (Intellectual Property).

In short: the $0 refers to the setup fee, not the service. A paid subscription, a valid payment method, and a successful initial subscription payment are all required before ADMA begins building the website.

5. No Long-Term Contracts

Standard, eligible Smart Website / WebSolutions subscriptions operate on a month-to-month basis and do not require a long-term contract, unless ADMA and the Client expressly agree to a different term in writing.

6. Subscription Billing

A Client’s subscription begins on the date of signup. The first subscription payment is charged at signup, and subsequent payments are charged according to the recurring billing cycle associated with the Client’s selected plan.

By subscribing, the Client authorizes ADMA and its payment processors to automatically charge the payment method on file for recurring subscription fees and any other charges the Client has authorized. The Client is responsible for maintaining a valid payment method on file. Failed, declined, expired, or disputed payments may result in suspension of Services.

7. 30-Day Money-Back Guarantee

New, eligible Smart Website / WebSolutions subscriptions include a 30-day money-back guarantee. If a new Client determines the Service is not right for them, the Client may cancel within 30 calendar days of the original signup date and will receive a full refund of the initial subscription payment. The “initial subscription payment” is the first monthly or annual subscription payment, based on the billing option the Client selected: the first $297 payment for monthly billing, or the first $2,970 payment for annual billing.

The 30-day period begins on the date the Client signs up and the subscription begins.

The guarantee applies to eligible Smart Website / WebSolutions subscription fees only. Unless expressly stated otherwise in writing, it does not apply to:

• Custom Websites or custom development;
• branding or logo design;
• advertising spend or paid media;
• domain registration or renewal fees;
• third-party software, licenses, or products;
• printing or physical products;
• services purchased separately from the Smart Website / WebSolutions subscription; and
• out-of-pocket expenses incurred by ADMA on the Client’s behalf.

After the initial 30-day period has expired, subscription payments already processed are generally non-refundable, except where required by applicable law. Abuse of the money-back guarantee, including repeated enrollment and cancellation for the purpose of obtaining free work or Services, may result in denial of future service.

8. Cancellation

Month-to-month Smart Website / WebSolutions subscriptions may be canceled by the Client at any time. Cancellation stops future subscription renewals.

If cancellation occurs within the initial 30-day guarantee period, the Client will receive a full refund of the initial subscription payment (the first monthly or annual payment, based on the billing option selected) as described in Section 7. After that period, cancellation prevents future renewals but does not refund subscription payments already processed.

Unless otherwise required by law or agreed in writing, after the 30-day guarantee period the Client will continue to have access to the applicable Services through the end of the billing period already paid for, after which the subscription will terminate and will not renew.

9. What Happens to the Website After Cancellation

A Smart Website / WebSolutions website is provided as part of an active subscription. When the subscription ends, ADMA may deactivate the website and any Services associated with the subscription, including hosting, the Smart Website itself, CRM and LeadConnector access, the ADMA business phone number, forms, automations, AI features, chat, missed-call text back, the 5-Star Review Funnel, 1-Click Marketing, scheduling, marketing systems, integrations, software, and other included features.

Cancellation does not require ADMA to transfer the website’s source code, templates, platform, reusable components, proprietary software, workflows, automation systems, or other internal frameworks to the Client. See Section 10 (Intellectual Property).

10. Intellectual Property

10.1 Client-Owned Materials

The Client retains ownership of intellectual property it owned before engaging ADMA, including its business name, trademarks, logos supplied by the Client, Client photography and video, Client-created copy, and other pre-existing Client materials. Termination of a subscription does not transfer ownership of Client-owned materials to ADMA.

10.2 ADMA-Owned or Licensed System

ADMA retains ownership of its proprietary templates, frameworks, platform, source code, reusable components, software, automations, workflows, internal tools, processes, design components, and other proprietary technology. An active subscription grants the Client a limited, non-exclusive, non-transferable right to use the system while the subscription remains active and the account remains in good standing.

The $0 Setup Fee offer does not constitute a sale or transfer of ADMA’s platform, templates, source code, or other intellectual property to the Client.

11. Custom Websites

Businesses requiring a website outside the standard scope of Smart Websites / WebSolutions may engage ADMA for a Custom Website. Custom Websites are separately quoted and are not included in the $0 Setup Fee offer.

Scope, ownership, payment terms, timelines, and deliverables for a Custom Website are governed by the applicable proposal, estimate, invoice, statement of work, or separate written agreement. Work requested beyond the agreed Custom Website scope may result in additional charges.

12. Client Responsibilities

The Client is responsible for:

• providing accurate information, content, and business details reasonably required to complete their Services;
• supplying assets and content (such as images, logos, and written copy) needed for their project;
• having the legal right to use all content, photographs, logos, trademarks, videos, and other materials it supplies to ADMA;
• reviewing deliverables and providing timely feedback and approvals;
• maintaining access to Client-controlled accounts (such as domain registrars or social platforms) unless ADMA has expressly agreed to manage them; and
• complying with applicable laws in the operation of its business and its use of the Services.

ADMA is not responsible for copyright, trademark, licensing, privacy, or other claims resulting from materials supplied or specifically requested by the Client.

13. Third-Party Services

ADMA uses, or may use, third-party providers for hosting, domains, CRM, payment processing, scheduling and calendars, SMS, email, analytics, advertising, APIs, artificial intelligence, integrations, video hosting, and other infrastructure. ADMA does not control, and cannot guarantee, the uptime, policies, pricing, algorithms, or availability of third-party services. Third-party services may be subject to their own terms and privacy policies.

14. Artificial Intelligence & Automation

Certain ADMA Services use artificial intelligence, machine learning, automated decision logic, or third-party AI providers — for example, AI website chat, voice AI, and automated follow-up. AI-generated content, recommendations, and communications may occasionally be inaccurate or unexpected. Automated responses are not guaranteed to be error-free, and ADMA does not guarantee uninterrupted AI availability.

Clients remain responsible for reviewing important AI-generated content and for their own business, legal, medical, financial, and operational decisions. ADMA’s AI features are communication and automation tools; they do not provide medical, legal, or financial advice, and Med Spa clients in particular should not rely on AI-generated output as a substitute for professional clinical judgment.

15. SMS, Email & Automated Communications

Some Services involve automated text messages, transactional texts, marketing texts, email, and AI-generated communication sent on the Client’s behalf or through Client-facing tools ADMA provides. Clients using ADMA’s communication tools are responsible for operating their own campaigns in accordance with applicable laws and for obtaining any consent required from their own customers or contacts. ADMA does not guarantee, and this Section should not be read as promising, that a Client’s use of these tools will comply with every law applicable to that Client’s business or jurisdiction.

16. Marketing, SEO & Advertising Disclaimer

Unless specifically guaranteed in a separate written agreement, ADMA does not guarantee particular rankings, leads, traffic, revenue, return on ad spend, conversions, reviews, sales, or other business results. Search engines, advertising platforms, social networks, and other third-party services operate independently of ADMA and may change their algorithms, policies, or availability without notice.

Marketing and website performance also depend on factors outside ADMA’s control, including market conditions, competition, budget, Client responsiveness, business operations, pricing, reputation, and location.

17. Acceptable Use

Clients agree not to:

• engage in illegal activity, fraud, or deceptive conduct;
• upload or distribute malware or malicious code;
• attempt unauthorized access to ADMA systems or third-party systems;
• resell or sublicense the Services without ADMA’s written permission;
• interfere with the security, availability, or operation of the Services; or
• use the Services to publish or transmit prohibited or infringing content.

18. Service Suspension & Termination

ADMA may suspend or terminate Services for reasons including:

• non-payment or repeated failed payments;
• fraud or abuse;
• illegal activity;
• security threats to ADMA’s or others’ systems;
• material violation of these Terms;
• unauthorized resale of the Services; or
• other material breach of an applicable agreement.

Where reasonably practical, ADMA will provide the Client an opportunity to correct a violation before termination.

19. Pricing Changes

ADMA may change the pricing, features, or structure of its Services from time to time. For existing recurring subscriptions, ADMA will provide reasonable advance notice before a material pricing change applicable to that Client takes effect. If the Client does not agree to the new pricing, the Client may cancel the subscription before the new pricing takes effect.

20. Warranties

Except where expressly stated otherwise in writing, the Services are provided “AS IS” and “AS AVAILABLE” to the maximum extent permitted by law. ADMA does not guarantee that the Services will operate continuously or without interruption, be completely error-free, meet every Client requirement, produce specific financial or marketing results, remain compatible with every third-party platform, or be unaffected by changes made by third-party providers. Some jurisdictions do not allow certain warranty exclusions, so portions of this Section may not apply to every Client.

21. Limitation of Liability

To the maximum extent permitted by applicable law, ADMA and its affiliates, owners, employees, contractors, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages — including loss of profits, revenue, business opportunities, data, or goodwill — arising from or relating to the Services.

To the maximum extent permitted by applicable law, ADMA’s total aggregate liability arising from a particular Service will not exceed the amount actually paid by the Client to ADMA for that Service during the three (3) months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

22. Indemnification

The Client agrees to indemnify and hold ADMA harmless from third-party claims, damages, and reasonable expenses (including attorneys’ fees) arising out of: (a) content, materials, or instructions the Client supplies to ADMA; (b) the Client’s advertising, marketing, or messaging campaigns operated using ADMA’s tools; (c) infringement of a third party’s intellectual property rights by Client-supplied materials; or (d) the Client’s misuse of the Services in violation of these Terms. This obligation does not apply to the extent a claim arises from ADMA’s own breach of these Terms or negligence.

23. Force Majeure

ADMA will not be responsible for delays, interruptions, or failure to perform caused by events reasonably outside Our control, including natural disasters, severe weather, internet or telecommunications failures, cyberattacks, power outages, governmental actions, or failures of third-party platforms or service providers.

24. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict-of-law principles. Any rights available to consumers under applicable federal, state, or local law remain unaffected where those rights cannot legally be waived.

25. Disputes

If You have a concern or dispute regarding Our Services, You agree to first make a reasonable, good-faith effort to resolve the matter informally by contacting ADMA at support@helloadma.com. Nothing in this Section eliminates any legal right or remedy that cannot lawfully be waived.

26. Changes to These Terms

ADMA may modify these Terms from time to time. If a change materially affects an existing Client’s recurring Service, We will make reasonable efforts to provide advance notice before the change takes effect. Continued use of Our Services after revised Terms become effective constitutes acceptance of those Terms to the extent permitted by applicable law.

27. Entire Agreement & Order of Precedence

These Terms, together with any applicable proposal, statement of work, order form, invoice, subscription terms, or separately signed agreement, constitute the entire agreement between ADMA and the Client concerning the applicable Services. If a separately signed agreement expressly conflicts with these Terms, the signed agreement controls with respect to that specific Service or project.

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force and effect. ADMA’s failure to enforce any provision does not waive Our right to enforce it later.

28. Contact Us

If You have questions about these Terms, please contact:

Hello Adma, LLC
Website: helloadma.com
Email: support@helloadma.com
Phone: (347) 801-0633